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Privacy Policy and Terms & Conditions

Last Updated 22nd January 2020

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


What personal information do we collect from the people that visit our blog, website or app?


When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.


When do we collect information?


We collect information from you when you place an order, fill out a form, Use Live Chat or enter information on our site.


How do we use your information?


We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:​

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To improve our website in order to better serve you.

• To allow us to better service you in responding to your customer service requests.

• To quickly process your transactions. • To send periodic emails regarding your order or other products and services.

• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?


Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.


We do not use Malware Scanning.


Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.


We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use ‘cookies’?


Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:

• Help remember and process the items in the shopping cart.

• Understand and save user’s preferences for future visits.

• Keep track of advertisements.

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.


If you turn cookies off, It won’t affect the user’s experience .


Third-party disclosure


We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Third-party links


We do not include or offer third-party products or services on our website.


Google


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.


We have implemented the following:

• Remarketing with Google AdSense

• Google Display Network Impression Reporting

• Demographics and Interests Reporting

• DoubleClick Platform Integration


We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.


Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.


California Online Privacy Protection Act


CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.


You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page Can change your personal information:

• By emailing us


How does our site handle Do Not Track signals?


We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioural tracking? It’s also important to note that we allow third-party behavioural tracking.


COPPA (Children Online Privacy Protection Act)


When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.


We do not specifically market to children under the age of 13 years old. Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?


Fair Information Practices


The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.


In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


CAN SPAM Act


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.


We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions

• Process orders and to send information and updates pertaining to orders.

• Send you additional information related to your product and/or service

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.


To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third-party email marketing services for compliance, if one is used.

• Honour opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.


If at any time you would like to unsubscribe from receiving future emails, you can email us at info@winimatevideo.com and we will promptly remove you from ALL correspondence.


REFUND POLICY


Definitions
In this Policy, capitalised words have the following definitions:

“Client” the person, company or entity that requests an Order.

“Deliverable” the animation video we prepare on the request of the Client and provided, initially watermarked, and once fully money is received, without a watermark.

“Order” the initial request for the animation video, including the requirements listed.

Any words following the terms including, include, in particular, for example or any other similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or terms preceding those terms.

Our Promise
We are confident that the Client will be happy with our Deliverable, but in the scenario that the Client is not 100% satisfied, we invite the Client to follow the steps below in order to come to a suitable remedy.

Refund Initiation
If the Deliverable fails to satisfy the criteria the Client requested in the initial Order, for reasons which are attributable (in whole or part) to our default, the provisions of this policy shall apply.

The Client shall, within 24 hours of receiving the Deliverable, review the Deliverable and notify us if they are not satisfied with the Deliverable by giving us written notice, in accordance with clause 3.3.

The written notice must include the reasons you are not satisfied. We may request further explanation and you must cooperate in providing this to us.

1.3 - Upon receipt of the Client’s written notice, we will review the Client’s position and within 48 hours we will respond to the Client with a plan to remedy the Deliverable. From this time, we shall have 5 business days to re-submit the Deliverable to the Client.

Once we have re-submitted the Deliverable, the Client shall have 24 hours to notify us as to whether they accept or reject the Deliverable.

Should the Client reject the Deliverable, the Client will then have the option to either: i) request for further improvements or ii) request a refund of the initial purchase price paid.

Should the Client choose option (i), we will endeavour to follow the process set out in clause 1.3

Should the Client choose option (ii), we may, at our discretion, refund the amount, to the Client within 30 business days.

We reserve the right to refuse to provide a refund in a number of given situations, including but not limited to, where there is no sufficient reasoning or where the reasons are not valid.

Liability
The Client acknowledges that any refund paid shall be in full and final settlement of our financial liability for any loss or damage howsoever arising incurred by the Client.

Variations
We may amend this policy from time to time. Please check back here to ensure you understand the terms that apply at that time.

Notices
For the purpose of this Policy, any notice must be sent by email to info@winimatevideo.com

Jurisdiction
Each of the paragraphs of this Policy operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.


Contacting Us


If there are any questions regarding this privacy policy, you may contact us using the information below.


https://www.winimatevideo.com - Lodge Barn, Pinden End Farm, Longfield, Kent, DA2 8EA -info@winimatevideo.com